Zeta AI Privacy Policy

Full terms of the Zeta AI privacy policy

1. Who we are. Zeta AI operates the website zeta-chat.com and the companion chat service described on it. In this document "Zeta AI", "we" and "us" mean the operator of that service, and "you" means the adult member using it.
2. Scope. This policy covers the Zeta AI website, the chat interface, billing pages and any support conversation you have with us. It does not cover third-party websites you reach from Zeta AI.
3. Adults only. Zeta AI is available exclusively to people aged 18 or older. We do not knowingly collect information from minors, and any account found to belong to a minor is deleted along with its data.
4. Account data. When you register, Zeta AI stores an email address, a hashed password or a third-party sign-in identifier, your account creation date and your plan status.
5. Chat content. Messages you send to a Zeta AI companion, and the replies she sends you, are stored so that the conversation can continue and so that memory features work as described.
6. Companion profiles. The look, voice, character traits and boundaries you set for a companion are stored against your account and are visible only inside your account.
7. Memory notes. Zeta AI derives short notes from your chats (for example a pet's name or a recurring plan) so a companion can refer back to them. You may clear these notes at any time.
8. Payment data. Card numbers never reach Zeta AI servers. Payments are handled by a regulated payment processor that returns only a token, the last four digits, the card brand and the transaction result.
9. Technical data. We log IP address, approximate country, browser and device type, referring page and timestamps. These logs protect the service against fraud and abuse.
10. Cookies. Zeta AI sets a session cookie to keep you signed in, a preference cookie to remember the age confirmation, and optional analytics cookies you can refuse.
11. Analytics. Aggregated, non-identifying statistics tell us which pages and companions are popular. We do not sell analytics data.
12. Legal grounds. We process data to perform our contract with you, to meet legal duties such as tax records, and on the basis of legitimate interests in keeping Zeta AI safe and working.
13. Consent. Where the law requires consent, for example non-essential cookies or marketing email, we ask first and you may withdraw it at any time.
14. No sale of personal data. Zeta AI does not sell, rent or trade member data, chat content or companion profiles to advertisers, data brokers or anyone else.
15. Service providers. Limited data is shared with hosting, payment, email delivery, moderation and error-monitoring providers who act on our instructions under written agreements.
16. Model providers. Message text may be transmitted to language and image providers to generate a reply. These providers are contractually barred from using your content to train models.
17. International transfers. Data may be processed in countries outside your own. Where it leaves the European Economic Area we rely on standard contractual clauses or an adequacy decision.
18. Security. Traffic is encrypted in transit, passwords are hashed, access to production systems is restricted, and privileged actions are logged.
19. Breach notification. If a breach affects your rights we notify the relevant supervisory authority within 72 hours and inform affected members without undue delay.
20. Retention of chats. Chat content and memory notes stay until you delete the companion, delete the account, or 24 months pass with no sign-in, whichever happens first.
21. Retention of billing records. Invoices and transaction records are kept for the period required by tax and accounting law, typically seven years, even after account deletion.
22. Deletion of a companion. Removing a companion permanently erases her profile, chat history and memory notes from active systems, and from backups within 30 days.
23. Deletion of the account. You can delete your Zeta AI account from the settings page. Deletion is irreversible and removes chats, companions and preferences.
24. Access and portability. You may request a copy of the data Zeta AI holds about you in a common machine-readable format.
25. Correction. You may correct inaccurate account details yourself in settings, or ask us to correct anything you cannot edit.
26. Objection and restriction. You may object to processing based on legitimate interests and ask us to restrict processing while a request is examined.
27. Automated decisions. Zeta AI does not make legal or financially significant decisions about you by automated means. Reply generation is content, not a decision about your rights.
28. Marketing email. Product email is optional, unsubscribe links appear in every message, and unsubscribing never affects your paid access.
29. Support conversations. Messages you send to support, including screenshots, are kept for up to 12 months so we can follow the history of an issue.
30. Moderation. Automated filters and, where necessary, a trained reviewer may examine reported content to enforce the Terms of Service. Reviews are logged and limited to the report.
31. Public content. Nothing you write to a Zeta AI companion is published, indexed or shown to other members.
32. Do Not Track. Zeta AI honours a Do Not Track signal by disabling optional analytics cookies for that browser.
33. Children's content. Any attempt to steer a Zeta AI companion towards content involving minors is blocked, ends the session and results in permanent removal of the account.
34. Third-party links. Pages you reach through Zeta AI links have their own policies. Read them before providing data there.
35. Changes to this policy. Material changes are announced on this page with a new date at the top and, for significant changes, by email before they take effect.
36. Complaints. You may complain to your local data protection authority. We would appreciate the chance to resolve the matter first.
37. Contact. Privacy requests go to privacy@zeta-chat.com. We reply within 30 days and confirm receipt sooner.

How to make a request

Write to privacy@zeta-chat.com from the address on your Zeta AI account and say plainly what you want: a copy of your data, a correction, or deletion. We do not ask for identity documents unless a request looks like it comes from someone other than the account holder.